Refund Policy

Dissatisfaction

  1. Our Product Research Team invests significant time in selecting products that we believe our valued customers will love. Each item is chosen based on market demand, current trends, and popularity.

    We kindly ask for your understanding that running a small business involves various costs. Therefore, we place full responsibility on our customers to thoroughly research and verify the product they intend to purchase. If you believe the item may not meet your expectations, we encourage you to reconsider before completing your order.

    While we regret that you are not satisfied with your purchase, operational expenses have already been incurred. As a result, all sales are considered final, and refunds cannot be issued.

Incorrect Item

  1. Receiving an incorrect item means you have received a completely different product than what was displayed on our website.

    • Example 1 [Eligible for Replacement]: You ordered a dress but received a pair of shoes.
    • Example 2 [Eligible for Replacement]: You ordered lipstick but received mascara.
    • Example 3 [Not Eligible for Replacement]: You ordered a weighted plushie but feel that it is not properly weighted.
      • As a small business, we always aim to ensure that the product details provided on our website are comprehensive, allowing customers to make informed decisions before purchasing.
    • Example 4 [Not Eligible for Replacement]: You ordered a jacket in size large but feel that you received a size small.
      • We strive to provide thorough product descriptions to assist customers in making confident purchasing decisions. If you believe an item may not meet your expectations, we encourage reviewing all details before completing your order.

  2. A replacement order will be issued using the same shipping method as your original order.

    • Please provide three clear photos from different angles of the item you received to help us process your replacement request efficiently.
    • If a replacement order is approved, returning the incorrect item will not be necessary.

Items Not Received After 30 Days

  1. If your item has not arrived within 30 days (excluding shipments marked as delivered by the carrier, such as USPS or Canada Post), it qualifies for a free replacement.

    • A replacement order will be processed using the same shipping method as your original order.